Coronavirus disease (COVID-19)

Last updated 27-March-2020

An update shared on the member website of the British Isles Grooming Association (BIGA)


Following the Prime Minister's address to the country Monday 23-March:

BIGA advises the following:

• pet grooming is a NON essential business
• all grooming businesses should now be CLOSED and remain so until further government instruction (revised in 3 weeks)
• you should follow ALL government advice

We understand and appreciate that many pet groomers have been confused by the absence of any government web-page not specifically identifying pet grooming as non-essential. **see link below for GOV.UK advice for people with animals

Meanwhile, vets have been instructed only to treat pets in an emergency. The police are enforcing essential journeys only. Trading Standards and Local Authorities are likewise interpreting the new bill to mean essential journeys only - which don't include taking your pet for a groom - and are waiting confirmation from central Government. And Defra has now published advice for people with animals - "All non-essential trips to vets must be avoided. If your pet needs urgent treatment, you may take them..."

(Please note: pet retailers are exempted from the restrictions. If you are selling food and other necessary goods you may continue to trade, but NOT offer grooming, until further notice.)



Coronavirus (COVID-19) advice for people with animals - click here




The FREE online directory of pet grooming businesses


Pet grooming businesses across the United Kingdom are invited to ADD or CLAIM their FREE business listing on


MyPetGroomer is the most comprehensive online directory of professional pet grooming businesses. Launched in April 2016, the directory lists more than 1000 professional pet grooming businesses across the United Kingdom.


The directory is truly a grassroots effort, created by pet groomers, for pet owners.


Pet Groomers are not bankers. Many are self-employed. And this is a vocation that is right for their soul. It is hard work though. Groomers have to undergo a lot of training (there are 365 breeds of dogs not to mention all the mixed breeds). They learn from experience. They have to master dog handling and dog whispering to earn a dog's trust and co-operation during bathing, drying, scissoring and styling.


But all the advertising companies and directories like Yelp and Yellow Pages see them as prospects. And ask them to pay for an 'enhanced listing' on their sites. 


We don't see it like that.


We want professional pet groomers to have a FOREVER FREE profile page. So they can feature their business, their personality, their images, video, Facebook feed, qualifications, awards and more - without having to pay a penny.


Because we can find other ways of making this directory pay for itself. It doesn't have to be the ones who are actually providing the noble service that benefits your dog.


So, please, do us a favour. As a pet owner who approves of your dog's haircut and the health and wellbeing benefits of regular grooming. Leave a review for your groomer. Their hearts will light up when they see a happy review (if you're unhappy, please take a look below for guidance on how to handle).


Let's brighten up the world. Support your lovely local pet groomer today :-)  






At MyPetGroomer, our number one priority is the health, safety and welfare of your dog during grooming. You need to be reassured that you are putting your much-loved family member into the care and control of a professional. We therefore encourage all our businesses to build up their profile pages to show off their experience, training, qualifications, awards and credentials.




Dispute with your groomer


If a dispute ever arises between you and your pet groomer, we recommend you contact a trade association like the British Isles Grooming Association ( who may be able to help mediate (if the groomer is a member of a trade association).


Unfortunately, we are not able to get involved directly in any disputes. Generally, our view is that the health, safety and welfare of the dog is paramount. If you are upset by the cosmetic outcome of your dog's haircut, we recommend you take that up with your groomer directly.



Accident or Injury during grooming


In the event of an accident or injury to your dog during grooming, your groomer will be insured (you can double-check your groomer's profile page on and, as a professional, will take the necessary steps to ensure your dog's wellbeing.


This is a hugely emotive issue and you will be upset - but please remember, the groomer will not intentionally set out to injure your dog.


First, it's not good for business.


Second, please keep in mind that dog groomers are animal lovers. They are not 'bankers' trying to 'fleece' you (or your dog), for money.


This is their vocation. It's hard work and very rewarding, but you can be sure it's not simply about money (yes, they can earn a good living but there are much easier ways of 'making money').


So, it's an accident. And the groomer is very likely equally upset, if not moreso.


Additionally, there are many instances of dogs developing clipper irritation AFTER grooming.

Make sure to keep an eye on your dog and if they start to lick, nibble, scratch, then you need to check (stop) their behaviour and/or maybe even make your dog wear an e-collar (the cone shape) to prevent further licking or nibbling.

Clipper irritation is not uncommon and it is a complication of being clipped. Imagine, if you're a man, and you go to the barber for a shave and then develop a rash. It's not the barber's fault. It's your skin.

Dogs likewise have skin complications. Please keep this in mind anytime you take your dog for grooming - just keep an eye out that they don't have clipper irritation.

Our recommendation is that the groomer (or you, at home) treat your dog with Dogzilian Soothing Serum (all-natural anti-inflammatory) OR the all-natural Dogzilian Nourishing Moisturiser to soothe your dog's irritated skin. These are available to purchase from